Privacy Policy

Information We Collect

We may collect your name, phone number, email address, company details, project requirements, payment information, and other information voluntarily provided through our website, forms, WhatsApp, or during a business engagement.

How We Use Your Information

Your information may be used to:

• Respond to enquiries and communicate with you
• Provide digital marketing, content, production, AI, and automation services
• Process payments and invoices
• Manage projects and client relationships
• Improve our website and services

We do not sell your personal information to third parties.

Payments

Payments may be accepted through UPI, bank transfer, Razorpay, or other approved payment methods.

For monthly services, payments are generally collected in advance at the beginning of each billing cycle, unless otherwise agreed in writing.

For project-based services, the payment schedule will be mentioned in the respective proposal, quotation, or invoice.

Third-party expenses such as ad spend, software, API usage, hosting, travel, or external production costs are charged separately unless specifically included.

Cancellation & Refunds

Once a project or service cycle has started and resources have been allocated, payments are generally non-refundable.

Any approved cancellation, refund, or credit will be handled according to the applicable proposal or written agreement.

BTN Studios may pause services if payments remain overdue.

Client Data & Confidentiality

Information, documents, credentials, content, and business data shared by clients are used only for providing the agreed services.

Where required, BTN Studios may use trusted third-party platforms, AI tools, automation software, payment providers, or cloud services for project execution.

Data Security

We take reasonable measures to protect the information shared with us. However, no online system or electronic storage method can guarantee complete security.

Marketing Results

Marketing, advertising, content, and automation results may vary based on factors such as audience behaviour, market conditions, budgets, platforms, and the client's business.

BTN Studios does not guarantee specific views, leads, sales, revenue, or other performance results unless expressly agreed in writing.

Updates

We may update this Privacy Policy when our services, technologies, or legal requirements change.

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